FAQs

Race Changes

Please select the FAQ below for more detailed information

Can I give my race entry to someone else?

Yes you can! This is a self-administrated process through the Active Europe System Simply open the confirmation email that you…
  • Yes you can! This is a self-administrated process through the Active Europe System
  • Simply open the confirmation email that you received from Active Europe. See the example email below:

  • Look below the QR code
  • To transfer your race entry to someone else, click “Transfer to someone else” and you will be directed to the Active Europe site.
  • Log-in and complete the online form to transfer your entry. Please note there is a €5 charge (+7% Active Europe fee) to transfer your place. An email will be sent to the transferee with their registration details.
  • Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system. All changes must be made by midnight on Wednesday 22nd May 2024.
0 answers 1081 views Posted  11 months  ago
Was this helpful?
Loading...
2

How do I change to a different TriAthy race?

Changing from one TriAthy race to another is possible but it a self-administered process and is subject to availability of…
  • Changing from one TriAthy race to another is possible but it a self-administered process and is subject to availability of places in the race you wish to move to.
  • To change, simply open the confirmation email that you received from Active Europe when you entered. See below showing a sample.

  • You will see two links below the QR code.
  • To change your race distance, click “Change category” and you will be directed to the Active Europe site.
  • Log-in and make your new race selection and complete the online process. Please note there is a €5 (+7% Active Fee) charge to change race. You will receive a new email to confirm your amended race details.
  • Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system.
  • All changes must be made by midnight on Wednesday 22nd May 2024.
0 answers 1213 views Posted  11 months  ago
Was this helpful?
Loading...
1

I am no longer able to race. What are my options?

Under the T&Cs of entry, you can withdraw from the TriAthy event on or before 1st February 2024. You will…
  • Under the T&Cs of entry, you can withdraw from the TriAthy event on or before 1st February 2024.
  • You will be entitled to a refund less an administration fee of €15.
  • To request a refund, please use the Contact Form
  • After the 1st February 2024, you still have options available to you until Wednesday 22nd May 2024, as follows
  • Deferring entry to the following year is not permitted.
0 answers 874 views Posted  11 months  ago
Was this helpful?
Loading...
0