FAQs - Most Viewed
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Can I give my race entry to someone else?
- Yes you can! This is a self-administrated process through the Active Europe System
- Simply open the confirmation email that you received from Active Europe. See the example email below:
- Your registration details are all set out, beside a QR code.
- You will see two links below the QR code; “Transfer to someone else” and “Change category”.
- To give away your race entry, click “Transfer to someone else” and you will be directed to the Active Europe site.
- Log-in and complete the online form to transfer your entry. Please note there is a €5 charge (+7% Active Europe fee) to transfer your place. An email will be sent to the transferee with their registration details.
- Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system. All changes must be made by midnight on Wednesday 18th August 2021
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How do I change to a different TriAthy race?
- Changing from one race to another is possible but it a self-administered process and is subject to availability of places in the race you wish to move to.
- To change, simply open the confirmation email that you received from Active Europe. See below showing a sample.
- Your registration details are all set out, alongside a QR code.
- You will see two links below the QR code; “Transfer to someone else” and “Change category”.
- To change your race distance, click “Change category” and you will be directed to the Active Europe site. Log-in and make your new race selection and complete the online process. Please note there is a €5 (+7% Active Fee) charge to change race. You will receive a new email to confirm your amended race details.
- Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system.
- All changes must be made by midnight on Wednesday 18th August 2021.
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I am no longer able to race. What are my options?
- Under the T&C of entry, you can withdraw from the TriAthy event on or before 1st April 2021.
- You will be entitled to a refund less an administration fee of €15.
- To request a refund, please use the online contact form.
- After the 1st April 2021, you still have options available to you until 18 August 2021, as follows
- Change To A Different Race; or
- Transfer your entry to somebody else
- Deferring entry to the following year is no longer permitted.