How do I know I have been accepted into the Race?

 
  • You will receive a confirmation email from Active Europe upon entering the event.
  • If you need to search for this in your email inbox (or spam folder), here is the originating email address: noreply@awntx3.email.active.com.
  • The confirmation email should look like the sample one below:

  • Note the various features of the email confirmation - there are links within this confirmation email that can help you update your entry in the run-up to raceday.
  • Please note: We also have an Entries listing on our website. This listing is indicative of being entered into the race, but not conclusive as the listing is updated periodically. See image below:

  • The confirmation email from Active Europe is conclusive evidence of entering the race.
  • To assist with event logistics and to keep you informed about the event you will also receive information emails from TriAthy leading up to the event. To avoid our emails going into your spam folder and getting lost, please add ‘info@triathy.com” to your address book.
  • It is a condition of entry that you must subscribe to receiving email communication about the event. It is of course within your right to unsubscribe from these communications, however we recommend that you do not do so until AFTER the event on 1st June. Please click here for our Privacy Policy / GDPR compliance code.
  • If you have not received any email correspondence, the following may be the case:
    • You provided an incorrect or out of date email address.
    • The emails are being directed into your junk folder.
    • Our emails are being rejected by your email server.
  • Please use the Contact Us link if you feel you have entered but have not received confirmation.
  • Important: If you have not received confirmation of your payment you are definitely not entered!

I paid but I don't seem to be entered - what should I do?

 
  • If you have been charged the entry fee but have not received any emails from Active Europe or us, perhaps they are going to your spam folder. Please see the above FAQ.
  • If you are still concerned that you are not entered please do not leave it until the last minute to query it. Contact us via our online form.
  • Please do not use our Facebook or Twitter channels to escalate this query as you may experience a delay in our reply.

How do I change to a different TriAthy race?

 
  • Changing from one race to another is possible but it a self-administered process and is subject to availability of places in the race you wish to move to.
  • To change, simply open the confirmation email that you received from Active Europe. See below showing a sample.

  • Your registration details are all set out, alongside a QR code.
  • You will see two links below the QR code; “Transfer to someone else” and “Change category”.
  • To change your race distance, click “Change category” and you will be directed to the Active Europe site. Log-in and make your new race selection and complete the online process. Please note there is a €5 (+7% Active Fee) charge to change race. You will receive a new email to confirm your amended race details.
  • Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system.
  • All changes must be made by midnight on Wednesday 22nd May 2019

 

Can I give my race entry to someone else?

 
  • Yes you can! This is a self-administrated process through the Active Europe System
  • Simply open the confirmation email that you received from Active Europe. See the example email below:

  • Your registration details are all set out, beside a QR code.
  • You will see two links below the QR code; “Transfer to someone else” and “Change category”.
  • To give away your race entry, click “Transfer to someone else” and you will be directed to the Active Europe site.
  • Log-in and complete the online form to transfer your entry. Please note there is a €5 charge  (+7% Active Europe fee) to transfer your place. An email will be sent to the transferee with their registration details.
  • Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system. All changes must be made by midnight on Wednesday 22nd May 2019.

How do I update my registration details?

 
  • You can log into your Active Europe account and update your personal details.
  • You can find a link to this at the footer of the email that you received from them when you entered the race. See email sample below.

  • The link is “My Events” on www.active.com. All details must be up to date by midnight on 22nd May 2019.

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